Returns and refunds

Under UK consumer law you have 14 days from the day your order is delivered to cancel it and ask for a refund. This does not apply to made-to-order or bespoke pieces, which are marked on the product page. Please keep the piece in the same condition you received it and pack it carefully for its journey back.

Go to Account, then Purchase history, and choose “Problem with this product?” next to the item. You can also email info@saintville.co.uk. We reply within two working days and agree the next step with you and the seller.

If a piece is faulty, damaged or not as described, you can ask for a return or refund from your account for up to 30 days after your order, and your legal rights stay in place as well. The seller pays the return postage. For large pieces the seller arranges the collection.

If you simply change your mind, you pay the return postage, unless the seller's listing says they cover it.

Once the piece is back with the seller and checked, your refund goes to the card or payment method you paid with. Payments are processed by Stripe.