How do I create a buyer account?

Click on the account icon (Desktop) in the header or the cart icon (Mobile) and Login to create your account.

What payment methods are accepted for transactions?

You can use a variety of payment methods, including credit cards, debit cards, and digital wallets, to complete your transaction. More info here: Payments

How is shipping handled and what are shipping costs?

Shipping cost are determined by each individual seller and is calculated at checkout. For more info: Shipping

What's your returns and refunds policy?

Please read here: Returns

Is there a rating system for buyers and sellers?

We are currently only collecting reviews for sellers. You can find them by clicking on the vendor's name on the product page.

Are there any restrictions on the geographic location of buyers and sellers?

We currently only operate in the UK but are planning to expand globally soon. Subscribe to our newsletter to be the first to know.

What happens if an item I ordered is out of stock?

We remind sellers to keep their stock levels up to date. In the rare occasion that the item you ordered is no longer available we inform and refund you immediately.

Is there a customer support available for assistance?

You can always contact us on info@saintville.co.uk and we will be in touch with you promptly.

Do you sell second-hand items?

Yes. Buying pre-loved items is a great way of shopping sustainably and we encourage it on our platform.

Do you have a physical store?

We currently do not have a physical store, you can buy our product range from anywhere comfortable on your desktop or phone. Subscribe to our newsletter to be the first to know about any pop up shops or events coming up.