To ensure a consistent and captivating shopping experience for our design-conscious buyers, we insist on high quality product photos.

From well-lit shots to clear representations of your products, our expectations aim to enhance your listings and captivate customers.

It's crucial to clearly articulate the ethical aspects of your product. Explore our Sustainability page for insights into our criteria.

When it comes to your listings, honesty and precision are our guiding principles. From titles and descriptions to images and additional details, make sure everything on your listing page reflects the true nature of your product.

If your Vintage or Pre-loved item shows signs of wear or damage, be transparent about it in the description, accompanied by detailed close-up images.

Please be aware that misrepresentation may lead to consequences. If a buyer questions the accuracy of a listing upon receiving the item, and we determine that the product details were misrepresented, you will be responsible for all delivery and return costs.

Need assistance with product descriptions? No worries! Let us know on info@saintville.co.uk and we will help you create professional descriptions to save you time and nerves.

Responsiveness is a critical factor that can significantly impact the buyer experience. Therefore, it's crucial to handle all inquiries and orders promptly.

In the event that a member of the Saintville team needs to reach out regarding an order or inquiry, we expect sellers to be easily accessible via both email or phone.

When buyers have an eye on your product the disappointment is real if the chosen piece is no longer available. Therefore, it's crucial to promptly update your listings on our platform when an item is sold through another channel.

It's essential to maintain the highest service standards for our growing buyer community, and every cancellation is monitored and may lead to the suspension or closure of your Saintville account.

When fulfilling an order, it's essential to commit to the estimated time frame provided. While unforeseen circumstances may occasionally impact the final delivery date, keeping the buyer informed about the progress of their order helps manage their expectations effectively.

Should you have issues delivering in time, please let us know on info@saintville.co.uk so we can inform the buyer to ensure you receive a positive review.

If you still have any questions or concerns about the selling process or our expectations, feel free to reach out to us in our chat or via info@saintville.co.uk