Privacy Policy

At Saintville, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our platform.

Information We Collect

  1. Personal Information: When you register an account on Saintville, we may collect personal information such as your name, email address and shipping address. This information is necessary for processing orders and providing you with a personalised shopping experience.
  2. Usage Information: We may collect non-personal information about your use of the Saintville platform, such as your browsing history, search queries, and interactions with our website. This information helps us improve our services and tailor content to your preferences.
  3. Cookies: Saintville uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised features. Cookies may also be used for analytics, advertising, and security purposes. You can manage your cookie preferences through your browser settings.

How We Use Your Information

  1. Order Processing: We use the personal information you provide to process orders, fulfill purchases, and deliver products to your designated address. This includes sharing necessary information with sellers to facilitate transactions. We do not share your email address with our sellers.
  2. Communication: We may use your contact information to communicate with you about your orders, account updates, promotional offers, and other relevant information related to your use of Saintville. You can opt out of promotional communications at any time, simply email us at info@saintville.co.uk
  3. Improving Our Services: We analyse usage data and feedback to improve the functionality, usability, and performance of the Saintville platform. This helps us enhance your shopping experience and tailor our services to better meet your needs.
  4. Security: Protecting your personal information is our top priority. We implement security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Information Sharing

  1. Third-Party Service Providers: Saintville may share your personal information with trusted third-party service providers who assist us in operating our platform, conducting business activities, and providing services on our behalf. These service providers are obligated to protect your information and use it only for authorised purposes.
  2. Legal Compliance: We may disclose your information when required by law, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights and Choices

  1. Access and Correction: You have the right to access, update, or correct your personal information stored in your Saintville account. You can manage your account settings and preferences through your account dashboard.
  2. Data Deletion: You may request the deletion of your account and personal information from our system. Please note that certain information may be retained for legal or administrative purposes, such as transaction records or compliance with legal obligations.
  3. Cookie Preferences: You can control cookies and tracking technologies through your browser settings. However, disabling cookies may limit certain features and functionality of the Saintville platform.

Children's Privacy

Saintville is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately to request removal of the information.

Updates to Privacy Policy

Saintville reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website. Continued use of the Saintville platform constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at info@saintville.co.uk

Thank you for trusting Saintville with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.